服务条款

Terms of Service

Last Updated: August 18, 2026

Welcome to Petiva Care. These Terms of Service (“Terms”) govern your access to and use of our website, as well as purchases made through our online store.

By visiting our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. Use of Our Store

By using this website, you confirm that you have the legal capacity to enter into transactions under applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not introduce viruses, malware, harmful code, or other material that could interfere with the operation or security of our website.

We reserve the right to refuse or restrict service where permitted by applicable law.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and availability information.

However, actual product colors, appearance, packaging, or details may vary slightly from what is displayed on your device.

We reserve the right to:

Modify or discontinue products
Limit product quantities
Correct pricing or listing errors
Restrict sales to certain customers or locations
Cancel orders affected by inventory or pricing errors

Product availability is not guaranteed.

3. Orders

When placing an order, you agree to provide accurate, complete, and current billing, payment, and shipping information.

We may refuse, limit, or cancel an order when reasonably necessary, including in situations involving:

Suspected fraudulent activity
Payment authorization problems
Incorrect pricing
Product availability issues
Incorrect or incomplete customer information
Suspected unauthorized purchases

If we cancel an order after receiving payment, the applicable amount will be refunded.

4. Prices and Payment

Product prices are displayed in the currency shown on our website or during checkout.

Prices may be changed at any time before an order is completed.

Payments are processed through third-party payment providers. Petiva Care generally does not directly store complete credit or debit card information.

You agree to use valid and authorized payment information when placing an order.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Shipping and delivery times are estimates unless expressly stated otherwise and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

6. Order Cancellations

Orders may be cancelled before they are shipped.

If you need to cancel an order, please contact us as soon as possible at petivacare513@gmail.com.

Once an order has been shipped, it can no longer be cancelled and will instead be handled according to our applicable Refund Policy.

7. Returns and Refunds

Return and refund requests are handled according to our Refund Policy.

Where applicable, customers may request a refund within 7 days of receiving their order, subject to the eligibility requirements and conditions stated in our Refund Policy.

We may request your order number, proof of purchase, photographs, or other relevant information when reviewing a refund request.

Approved refunds will generally be issued to the original payment method.

8. Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information on our website.

However, errors, inaccuracies, or omissions may occasionally occur regarding:

Product descriptions
Prices
Promotions
Shipping information
Product availability
Other website content

We reserve the right to correct errors or update information where appropriate.

9. Third-Party Services

Our store may use third-party services, including:

Shopify
Payment processors
Shipping and fulfillment providers
Analytics providers
Advertising platforms
Customer service providers

These services may be governed by their own terms and privacy policies.

Petiva Care is not responsible for the independent practices, content, availability, or security of third-party websites or services.

10. Intellectual Property

Unless otherwise stated, content displayed on the Petiva Care website, including text, logos, graphics, images, designs, product descriptions, and other materials, is owned by or licensed to Petiva Care and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without authorization, except where permitted by law.

11. Prohibited Activities

You may not use our website or services to:

Violate applicable laws or regulations
Commit fraud or deceptive activity
Infringe intellectual property rights
Submit false or misleading information
Distribute malware or harmful software
Attempt unauthorized access to our systems
Interfere with website security or operation
Collect personal information about others without authorization
Engage in abusive or unlawful conduct

We may restrict access to our services for violations of these Terms.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or continuously available.

Nothing in these Terms excludes any consumer rights or warranties that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Petiva Care will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website or services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Petiva Care harmless from claims, losses, damages, liabilities, or expenses resulting from your unlawful use of our website or violation of these Terms.

15. Privacy

Your personal information is handled according to our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.