物流政策

Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Petiva Care. We work to process and deliver every order in a timely and reliable manner. Please review our shipping information below.

Order Processing Time

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for shipment.

Orders are generally processed and shipped within 3 business days.

Business days do not include weekends or public holidays. Processing may occasionally take longer during periods of unusually high order volume.

Estimated Delivery Time

Once your order has been shipped, it is generally expected to be delivered within 15 days.

Delivery times may vary depending on your destination and circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Customs processing
Public holidays
High shipping volumes
Local delivery conditions

Tracking Information

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for the shipping carrier to update the tracking status after your package has been shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error in your address, contact us as soon as possible at petivacare513@gmail.com.

Once an order has been shipped, we may not be able to modify the delivery address.

Order Changes and Cancellations

Orders may be changed or cancelled before shipment.

If you would like to cancel or modify your order, please contact us as soon as possible.

Once your order has already been shipped, cancellation may no longer be possible and the order will be handled according to our Refund Policy.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can help review the shipment status.

When contacting us, please include your order number and the email address used to place the order.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our customer service team as soon as possible.

We may ask for your order number, photographs of the package or product, and other relevant information to help us review the issue.

Separate Shipments

In some cases, products from the same order may be shipped separately. This means you may receive multiple packages or tracking numbers for one order.