隐私政策

Privacy Policy

Last Updated: August 18, 2026

At Petiva Care, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website or purchase our products.

Personal Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect certain personal information, including:

Name
Email address
Phone number
Shipping and billing information
Order and purchase history
Payment and transaction information
IP address and device information
Browser and website activity
Communications with our customer service team

How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Confirm payments and transactions
Arrange shipping and delivery
Process cancellations, returns, and refunds
Provide customer service
Send order-related notifications
Improve our website and services
Detect and prevent fraud
Comply with applicable laws
Provide marketing communications where permitted

Payment Information

Payments are processed by third-party payment providers. We generally do not directly store your complete credit or debit card information.

Your payment information is handled according to the privacy and security practices of the applicable payment provider.

Sharing Your Information

We may share personal information with trusted third parties that help us operate our business, including:

Shopify
Payment processors
Shipping carriers
Fulfillment providers
Customer support providers
Analytics services
Advertising and marketing partners
Fraud prevention and security providers

We may also disclose information when required by law, legal process, or governmental request.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to provide website functionality, remember your preferences, analyze website traffic, and support advertising or marketing activities.

You may manage certain cookie preferences through your browser settings or through privacy controls made available on our website.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe link included in the communication.

You may still receive non-promotional messages relating to your orders, transactions, refunds, or customer service requests.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Obtain information about how your personal information is used
Opt out of certain targeted advertising activities
Opt out of certain sales or sharing of personal information where applicable

To submit a privacy request, please contact us at petivacare513@gmail.com.

We may need to verify your identity before processing certain privacy requests.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Data Security

We use reasonable safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Third-Party Services

Our website may use or contain links to services provided by third parties. These third parties may have their own privacy policies and practices, and their handling of your information is governed by their respective policies.